Support
If you have any questions, or require additional technical support, we are here to assist you. We have created the following sections as a quick reference for training and to answer common questions that users have. If your query can?t be answered using one of these sections please feel free to get in touch with us and one of our expert advisors will be in touch to help you.
FAQ
Frequently Asked Questions
If you have any questions using My Signage Portal check out the answers to some of the most common questions below.
Software
- How do I update my screen?
- How do I create my own layout for content?
- How Do I Create My Own Custom Weather Tool Using the Web Zone?
- How do I create an RSS Feed and assign it to a Playlist?
- How Do I create a custom RSS Feed using a Web Zone?
- How do I display a webpage full screen?
- How do I display my Twitter or Facebook profile?
- How do I display live TV from a website?
- How do I get a YouTube Live stream to autoplay in fullscreen?
Hardware
- I have published to my screen and it is not updating/What do I do if my screen is offline?
- How do I find my screen/player's licence key (S/N)?
- How do I configure proxy server settings on my screen/player?
- How do I update my screen if it is not connected to the internet? (Plug and play method)
- Why is my screen displaying "Error (Screen Mode Unmatch)"?